What to Expect

Send us your signed contract by fax, mail, or email. You can also deliver in-person to our office. After signing and submitting the contract, we require a 1/3 down payment before the project coordinator will contact you with a projected start week.

We deliver the same day as the start date in most cases. We use a crane truck to load the shingles onto the roof. We may need to place materials on the ground due to roof steepness, location of trees, or power lines.

There is a possibility of debris entering your home. You may want to cover any items of concern that are not already in sealed containers. Please close all windows and avoid opening them until all work on your roof is complete.

There may be some minor disturbance in your home during the project. Please secure objects on shelves, hanging pictures, or any other item in danger of falling. Make sure all hanging lights are secure. We are not responsible for any objects that fall inside your home while we work on your roof.

Yes, we will clean and remove debris from your gutters that have collected during our work. However, we do not remove debris that existed in your gutter before we worked on your roof.

We can temporarily remove your dish and replace it when the work is finished. The signal returns the majority of the time we reattach your dish. If it does not return, contact your satellite provider for a technician to adjust it at your expense.

Dumpsters are typically placed in your driveway with wood positioned underneath to protect your driveway's surface. A trailer may be used instead of a dumpster in some cases.

We advise that you limit your driveway use until the project is complete. Our crews will need full access to your driveway during daytime hours. At the end of the day, we will clean the worksite but there is the chance some debris may remain until we do our final cleanup when the project is completed.

No, it's not necessary. But if you do decide to be home, we recommend limiting your time outside as debris may fall from the roof and cause personal harm or injury.

Roof boards need to be sheeted,  if there is any gapping 1/4” or greater, if the roof boards have dry rot, or if the roof boards are wider than 6" to pass inspection with the city inspector. This is also recommended by the manufacturer's specifications.

We take pictures to document the sheeting. We cannot determine if sheeting will be required until we remove your old shingles.

Roof boards that need to be replaced are not included in the original estimate because we can't determine their condition until we remove the old shingles.

If we discover damage and rotten wood on your old roof, we will ensure your roof is safe for you and your family.  We will take pictures to document the problem and fix it at an hourly rate plus the cost of materials.

It's almost impossible to prevent 100% of flat roof-related ponding. Some ponding will be expected but it will not compromise your flat roof's integrity. The amount of water can be somewhat controlled through tapered insulation or adding a roof drain to reduce water build-up. Ask your estimator for the best solution for your particular roof.

Contact our office as soon as possible and notify us of your existing estimate. We will schedule a time to revisit your house for the appropriate measurements, new materials list, and supporting documents. In some cases, you may be able to get a verbal quote over the phone.

Delays due to weather, illness, and other unforeseen job-related delays cannot be avoided, but don't panic. We work hard to reschedule your project with as little stress as possible. Our project coordinator will contact you as soon as possible to reschedule you for the soonest available opening.

Your final invoice will be emailed or mailed to you. For complete roof replacements, you will be given the opportunity to meet with your estimator to receive warranties and lien waivers in exchange for your final payment.

We accept cash, check, Visa, American Express, Mastercard, and Discover. We also work with all insurance companies and have financing options through Synchrony.